Security Practices

Effective: March 1, 2017

We take the security of your data very seriously at LEANSTACK. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security.

If you have additional questions regarding security, we are happy to answer them. Please write to team@leanstack.com and we will respond as quickly as we can.


Confidentiality

We place strict controls over our employees’ access to the data you and your users make available via the LEANSTACK services, as more specifically defined in your agreement with LEANSTACK covering the use of the LEANSTACK services (" Customer Data"), and are committed to ensuring that Customer Data is not seen by anyone who should not have access to it. The operation of the LEANSTACK services requires that some employees have access to the systems which store and process Customer Data. For example, in order to diagnose a problem you are having with the LEANSTACK services, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so. We have technical controls and audit policies in place to ensure that any access to Customer Data is logged.

All of our employees and contract personnel are bound to our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.

Personnel Practices

LEANSTACK conducts background checks on all employees before employment, and employees receive security training during onboarding as well as on an ongoing basis. All employees are required to read and sign our comprehensive information security policy covering the security, availability, and confidentiality of the LEANSTACK services.

Compliance

The following security-related audits and certifications are applicable to the LEANSTACK services:

  • PCI: LEANSTACK is not currently a PCI-certified Service Provider. We are a PCI Level 4 Merchant and have completed the Payment Card Industry Data Security Standard’s SAQ-A, allowing us to use a third party to process your credit card information securely.

The environment that hosts the LEANSTACK services maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the  AWS Security website and the AWS Compliance website.

Security Features for Team Members & Administrators

In addition to the work we do at the infrastructure level, we provide Team Administrators of paid versions of the LEANSTACK services with additional tools to enable their own users to protect their Customer Data.

Single Sign On

Administrators of paid teams can integrate their LEANSTACK services instance with a variety of single-sign-on providers. 

Data Encryption In Transit and At Rest

The LEANSTACK services support the latest recommended secure cipher suites and protocols to encrypt all traffic in transit. Customer Data is encrypted at rest.

Availability

We understand that you rely on the LEANSTACK services to work. We're committed to making LEANSTACK a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. 

Disaster Recovery

Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. 

Network Protection

In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for all server access across our production environment. 

Host Management

We perform automated vulnerability scans on our production hosts and remediate any findings that present a risk to our environment. We enforce screens lockouts and the usage of full disk encryption for company laptops.

Logging

LEANSTACK maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about the Slack services. These logs are analyzed for security events via automated monitoring software, overseen by the security team.

Incident Management & Response

In the event of a security breach, LEANSTACK will promptly notify you of any unauthorized access to your Customer Data. LEANSTACK has incident management policies and procedures in place to handle such an event.

External Security Audits

We also employ the use of continuous hybrid automated scanning of our web platform.

Product Security Practices

Our code is audited with automated static analysis software, tested, and manually peer-reviewed prior to being deployed to production. 

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